Terms & Conditions

1. Definitions:

1.1 “User,” “You,” or “Your” refers to any individual or entity accessing or using our Platform.

1.2 “Services” refers to all accounting, GST compliance, income tax return filing, tax planning, litigation support, and related services offered through our Platform.

1.3 “Client” refers to any User who has engaged our professional services.

1.4 “Professional” refers to chartered accountants, Company Secretaries, CMAs, Lawyers, Tax consultants, and other experts providing services through our Platform.

1.5 “Content” refers to all information, data, text, documents, images, and other materials available on the Platform.

2. Acceptance of Terms:

2.1 By creating an account, accessing our Platform, or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy.

2.2 These Terms constitute a legally binding agreement between you and ComplyTax.

2.3 If you are using our Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

2.4 You must be at least 18 years of age to use our Services. By using our Platform, you represent that you meet this age requirement.

2.5 You must be at least 18 years of age to use our Services. By using our Platform, you represent that you meet this age requirement.

3. User Account and Registration:

3.1 Account Creation

You must create an account to access certain features of our Platform.

You agree to provide accurate, current, and complete information during registration.

You are responsible for maintaining the confidentiality of your account credentials.

You agree to notify us immediately of any unauthorized use of your account.

3.2 Account Security:

You are solely responsible for all activities that occur under your account.

We recommend using strong passwords and enabling two-factor authentication.

You must not share your account credentials with third parties.

We are not liable for any loss or damage arising from unauthorized account access due to your failure to maintain security.

3.3 Account Termination:

You may terminate your account at any time by contacting our customer support.

We reserve the right to suspend or terminate your account if you violate these Terms.

Upon termination, your right to access and use the Platform will immediately cease.

We may retain certain information as required by law or for legitimate business purposes.

4. Services Offered:

4.1 Scope of Services:

Comply Tax offers the following services through our Platform:

Income Tax Return (ITR) filing for individuals and businesses.

GST registration, filing, and compliance.

Accounting and bookkeeping services.

Tax planning and advisory.

Tax litigation and dispute resolution.

Financial consulting and audit support.

Business registration and compliance.

4.2 Service Engagement:

Services are provided based on the information and documents you provide.

You must select the appropriate service package based on your requirements.

Professional fees are disclosed upfront before service confirmation.

Additional charges may apply for services beyond the agreed scope.

4.3 Service Limitations:

We provide professional services but do not guarantee specific outcomes.

Tax liabilities and refunds depend on applicable laws and your financial situation.

We are not responsible for delays caused by government portals or third-party systems.

Services are subject to availability of our professionals and government processing times.

5. User Obligations and Responsibilities:

5.1 Information Accuracy:

You must provide complete, accurate, and truthful information.

You are responsible for the accuracy of all documents and data submitted.

You must promptly update us of any changes to your information.

Providing false or misleading information may result in service termination and legal consequences.

5.2 Document Submission:

You must submit all required documents within specified timelines.

Documents must be clear, legible, and in acceptable formats.

You are responsible for maintaining original copies of all documents.

Delays in document submission may affect service delivery timelines.

5.3 Compliance:

You must comply with all applicable tax laws and regulations.

You must respond promptly to queries from tax authorities.

You are ultimately responsible for your tax obligations and liabilities.

You must not use our Services for any illegal or fraudulent purposes.

5.4 Communication:

You must maintain active and accessible contact information.

You agree to respond to our communications on time.

You authorize us to communicate via email, phone, SMS, and other channels.

Important notices may be sent to your registered email address.

6. Professional Fees and Payment Terms:

6.1 Fee Structure:

All professional fees are clearly disclosed before service confirmation.

Fees are based on the complexity and scope of services required.

Additional services beyond the agreed scope will be charged separately.

We reserve the right to revise our fee structure with prior notice.

6.2 Payment Terms:

Payment must be made through approved payment methods on our Platform.

Certain services may require advance payment or milestone-based payments.

Payment receipts and invoices will be provided for all transactions.

All fees are inclusive of applicable taxes unless otherwise specified.

6.3 Refund Policy:

Payment must be made through approved payment methods on our Platform.

Certain services may require advance payment or milestone-based payments.

Payment receipts and invoices will be provided for all transactions.

All fees are inclusive of applicable taxes unless otherwise specified.

6.3 Refund Policy:

Refunds are provided in accordance with our Refund and Cancellation Policy.

Services partially completed or where documents have been filed are generally non-refundable.

Refund requests must be submitted in writing with supporting reasons.

Refunds, if approved, will be processed within [15-30] business days.

6.4 Late Payments:

Late payment may result in service suspension or termination.

We reserve the right to charge interest on overdue amounts as permitted by law.

Your access to the Platform may be restricted until payment is received.

7. Intellectual Property Rights:

7.1 Ownership:

All content, features, functionality, trademarks, logos, and materials on the Platform are owned by Comply Tax or licensed to us.

These are protected by intellectual property laws including copyright, trademark, and patent laws.

Nothing in these Terms grants you any right to use our intellectual property.

7.2 Limited License:

We grant you a limited, non-exclusive, non-transferable license to access and use the Platform for personal or business purposes.

You may not copy, modify, distribute, sell, or lease any part of our Platform.

You may not reverse engineer or attempt to extract source code from our Platform.

7.3 User-Generated Content:

You retain ownership of content you submit to our Platform.

By submitting content, you grant us a worldwide, royalty-free license to use, store, and process it for service delivery.

You represent that you have all necessary rights to the content you submit.

We may remove any content that violates these Terms or applicable laws.

7.4 Trademark Usage:

“Comply Tax” and related marks are our registered/appliedbtrademarks.

You may not use our trademarks without prior written permission.

Unauthorized use of our trademarks may result in legal action.

8. Confidentiality and Data Protection:

8.1 Confidential Information

We maintain strict confidentiality of all information you provide.

Your financial and personal information is protected in accordance with our Privacy Policy.

Our professionals are bound by professional ethics and confidentiality obligations.

We implement industry-standard security measures to protect your data.

8.2 Data Usage:

We use your information solely for providing services and as described in our Privacy Policy.

We do not sell or rent your personal information to third parties.

We may share information with government authorities as required by law.

You consent to data processing necessary for service delivery.

8.3 Data Security:

We employ encryption, access controls, and security protocols to protect your data.

Despite our efforts, no system is completely secure, and we cannot guarantee absolute security.

You are responsible for maintaining the security of your account credentials.

You must notify us immediately of any suspected security breach.

9. Government Portal Access and Authority:

9.1 Portal Authorization:

You authorize us to access government portals (Income Tax, GST, etc.) on your behalf.

You agree to provide necessary credentials, OTPs, and authorizations when required.

We will access portals solely for providing agreed services.

You may revoke this authorization at any time by written notice.

9.2 E-filing and Digital Signatures:

You authorize us to e-file returns and documents using your credentials.

You understand that e-filed documents have legal validity.

You are responsible for verifying all filings before submission.

We will provide copies of all filed documents for your records.

9.3 Representation:

By engaging our services, you appoint us as your authorized representative for specified matters.

This representation is limited to the scope of services agreed upon.

You may revoke this representation with written notice.

We may decline representation if there is a conflict of interest.

10. Service Delivery and Timelines:

10.1 Processing Time:

Service timelines are estimates and depend on various factors including document submission, government processing, and complexity.

We will make reasonable efforts to meet stated timelines.

Delays caused by incomplete information, government portals, or force majeure events are beyond our control.

We will keep you informed of any significant delays.

10.2 Dependencies:

Timely service delivery depends on your cooperation and timely document submission.

Government portal downtime or technical issues may cause delays.

Third-party service delays are beyond our control.

We are not liable for penalties or interest arising from such delays.

10.3 Service Quality:

10.4 Service Quality:

We strive to provide high-quality professional services.

All services are performed by qualified professionals with appropriate expertise.

We conduct internal quality checks before submission.

However, we do not guarantee error-free service or specific outcomes.

11. Limitation of Liability:

11.1 Service Limitations:

We provide professional services based on information you provide and applicable laws.

We are not responsible for tax liabilities, penalties, or interest arising from your financial activities.

We are not liable for losses resulting from incomplete or inaccurate information provided by you.

Our liability is limited to the fees paid for the specific service in question.

11.2 Indirect Damages:

We are not liable for indirect, incidental, consequential, or punitive damages.

This includes loss of profits, revenue, data, or business opportunities.

These limitations apply even if we have been advised of the possibility of such damages.

Some jurisdictions do not allow limitation of certain damages, so these limitations may not apply to you.

11.3 Third-Party Services:

We are not responsible for third-party services, websites, or applications linked from our Platform.

Your use of third-party services is at your own risk.

We do not endorse or warrant third-party products or services.

11.4 Maximum Liability:

Our total liability for any claims arising from our services shall not exceed the amount you paid for those specific services.

This limitation applies regardless of the legal theory of liability.

12. Indemnification:

12.1 You agree to indemnify, defend, and hold harmless Comply Tax, its affiliates, officers, directors, employees, professionals, and agents from any claims, losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

Your violation of these Terms;

Your violation of any applicable laws or regulations;

Your misuse of the Platform or Services;

Inaccurate or misleading information provided by you;

Your infringement of any third-party rights;

Any dispute between you and other users or third parties.

12.2 We reserve the right to assume exclusive defense and control of any matter subject to indemnification, and you agree to cooperate with our defense.

13. Disclaimers and Warranties:

13.1 Service Disclaimer:

Services are provided “as is” and “as available” without warranties of any kind.

We do not warrant that services will be uninterrupted, error-free, or secure.

We do not guarantee specific tax outcomes or refund amounts.

Professional advice is based on current laws which may change.

13.2 No Professional Relationship:

Using our Platform does not create a professional relationship until you formally engage our services.

General information on our Platform is for informational purposes only.

You should not act on information without professional consultation.

Tax laws are complex and subject to interpretation.

13.3 Accuracy Disclaimer:

While we strive for accuracy, we do not warrant that Platform content is always accurate, complete, or current.

Tax laws and regulations change frequently.

You should verify critical information independently.

We are not responsible for errors in general informational content.

14. Prohibited Activities:

You agree not to:

14.1 Use the Platform for any illegal, fraudulent, or unauthorized purpose.

14.2 Violate any applicable laws, regulations, or third-party rights.

14.3 Provide false, misleading, or fraudulent information.

14.4 Attempt to gain unauthorized access to our systems or user accounts.

14.5 Transmit viruses, malware, or harmful code.

14.6 Engage in any activity that disrupts or interferes with the Platform.

14.7 Use automated systems (bots, scrapers) to access the Platform without permission.

14.8 Reverse engineer, decompile, or disassemble any part of the Platform.

14.9 Resell, redistribute, or commercialize our Services without authorization.

14.10 Impersonate any person or entity or misrepresent your affiliation.

14.11 Harass, threaten, or abuse our staff or other users.

14.12 Collect or store personal data of other users without consent.

Violation of these prohibitions may result in immediate account termination and legal action.

15. Dispute Resolution and Governing Law:

15.1 Governing Law

These Terms are governed by the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of courts in our jurisdiction.

15.2 Amicable Resolution:

In the event of any dispute, both parties agree to first attempt amicable resolution through good faith negotiations.

Either party may initiate this process by providing written notice to the other.

15.3 Arbitration:

If disputes cannot be resolved amicably within 30 days, they shall be referred to arbitration.

Arbitration shall be conducted in accordance with the Arbitration and Conciliation Act, 1996.

The arbitration shall be conducted by a sole arbitrator mutually appointed by both parties.

The language of arbitration shall be English

The arbitrator's decision shall be final and binding on both parties.

15.4 Exceptions:

Either party may seek injunctive or equitable relief in court for urgent matters.

Claims related to intellectual property rights may be brought directly in court.

16. Force Majeure:

16.1 We shall not be liable for any failure or delay in performing our obligations due to events beyond our reasonable control, including:

Acts of God (earthquakes, floods, storms).

Government actions, regulations, or restrictions.

Wars, terrorism, civil unrest, or strikes.

Epidemics, pandemics, or public health emergencies.

Internet or telecommunications failures.

Power outages or utility failures.

Government portal downtime or technical issues.

16.2 During force majeure events, our performance obligations will be suspended, & timelines will be extended accordingly.

16.3 We will make reasonable efforts to notify you of force majeure events and resume services as soon as practicable.

17. Amendments and Modifications:

17.1 We reserve the right to modify these Terms at any time at our sole discretion.

17.2 Material changes will be notified through:

Email to your registered email address;

Prominent notice on our Platform;

In-app notifications.

17.3 Continued use of our Services after changes constitutes acceptance of modified Terms.

17.4 If you do not agree to the modified Terms, you must discontinue use of our Services.

17.5 The “Last Updated” date at the top of these Terms indicates when the last modifications were made.

18. Severability:

18.1 If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

18.2 Invalid provisions will be modified to the minimum extent necessary to make them valid and enforceable while preserving the original intent.

19. Waiver:

19.1 Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

19.2 Any waiver must be in writing and signed by an authorized representative.

19.3 Waiver of any breach shall not constitute waiver of any subsequent breach.

20. Assignment:

20.1 You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

20.2 We may assign our rights and obligations to any affiliate or successor entity without restriction.

20.3 These Terms bind and benefit the parties and their permitted successors and assigns.

21. Entire Agreement:

21.1 These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Comply Tax regarding the use of our Platform and Services.

21.2 These Terms supersede all prior or contemporaneous communications, proposals, and agreements between you and us.

21.3 Any terms in purchase orders or other documents provided by you are expressly rejected.

22. Notices:

22.1 To You

We may provide notices to you via email, Platform notifications, or postal mail to the address in your account.

Notices via email are deemed delivered 24 hours after sending.

Notices via Platform are deemed delivered when posted.

It is your responsibility to maintain current contact information.

22.2 To Us:

Notices to us must be sent to:

Notices via email are deemed delivered upon receipt confirmation.

Important legal notices should be sent via registered post with acknowledgment.

23. Survival:

23.1 Provisions that by their nature should survive termination shall survive, including:

Intellectual Property Rights;

Confidentiality;

Limitation of Liability;

Indemnification;

Dispute Resolution;

Payment Obligations.

24. Relationship of Parties:

24.1 Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and Comply Tax.

24.2 You are an independent user of our Services and have no authority to bind us to any obligation.

24.3 Our professionals provide services as independent contractors under our coordination.

25. Feedback and Suggestions:

25.1 We welcome your feedback and suggestions about our Platform and Services.

25.2 Any feedback you provide becomes our property, and we may use it without restriction or compensation to you.

25.3 You waive any intellectual property rights in feedback you provide to us.

26. Third-Party Beneficiaries:

26.1 These Terms are for the benefit of you and Comply Tax only.

26.2 No third party has any right to enforce any provision of these Terms.

27. Language:

27.1 These Terms are executed in English.

27.2 Any translation is provided for convenience only.

27.3 In case of conflict between versions, the English version shall prevail.

28. Contact Information:

If you have questions about these Terms or our Services, please contact us using

the details given on the Contact Us page on the Comply Tax portal.

29. Acknowledgment:

By clicking “I Agree,” creating an account, or using our Services, you acknowledge that:

You have read and understood these Terms and Conditions.

You agree to be bound by these Terms.

You have the legal capacity to enter into this Agreement.

You will comply with all applicable laws and regulations.

You understand the scope and limitations of our Services.