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FAQ's

Quick Answers to common questions

ComplyTax (www.complytax.in) is an online e-commerce portal that provides professional services in the areas of Income Tax, Goods & Services Tax (GST), and Accounting. We help individuals, freelancers, and businesses manage their tax compliance and financial records with ease.

Our services are available to individuals (salaried employees, freelancers, self-employed professionals), businesses (proprietorships, partnerships, LLPs, private limited companies), startups, and NRIs requiring tax compliance in India.

Simply visit www.complytax.in, create a free account, choose the service you need, upload the required documents, and our team of experts will take care of the rest. You can track the progress of your work through your dashboard.

Yes, absolutely. We take data security very seriously. All your personal and financial information is encrypted and stored securely. We do not share your data with any third parties and comply with applicable data protection laws.

You can reach us through the Contact Us page on www.complytax.in. We offer support via email, phone, and live chat during business hours. Our team is committed to responding to all queries promptly.

We offer a comprehensive range of income tax services including: ITR filing for individuals and businesses, tax planning and advisory, TDS compliance and returns, advance tax calculation, income tax notice response and assessment support, and refund tracking assistance.

We assist with all ITR forms — ITR-1 (Sahaj), ITR-2, ITR-3, ITR-4 (Sugam), ITR-5, ITR-6, and ITR-7 — depending on the nature and source of income of the client.

The basic documents required include your PAN card, Aadhaar card, Form 16 (for salaried employees), bank statements, details of investments and deductions (80C, 80D, etc.), capital gains statements (if applicable), and rent receipts (if claiming HRA). Our team will guide you on the exact documents based on your income profile.

For most individual taxpayers, the due date for filing ITR is July 31st of the assessment year. For businesses requiring audit, it is typically October 31st. However, these dates may be extended by the government. We keep our clients updated on all important deadlines.

Yes. Our tax experts can review the notice, advise you on the appropriate response, and represent you in communications with the Income Tax Department. Please upload a copy of the notice through your dashboard and our team will get in touch within 24 hours.

Yes, we provide specialized ITR filing services for Non-Resident Indians (NRIs) covering income earned in India such as rent, capital gains, interest, and more. We also assist with DTAA (Double Taxation Avoidance Agreement) provisions.

Our GST services include GST registration, monthly/quarterly GSTR-1, GSTR-3B filing, annual GSTR-9 and GSTR-9C filing, GST reconciliation, LUT (Letter of Undertaking) filing for exporters, GST notice handling, and GST advisory and consultancy.

GST registration is mandatory for businesses whose aggregate annual turnover exceeds Rs. 40 lakh (Rs. 20 lakh for special category states). It is also compulsory for inter-state suppliers, e-commerce operators, and importers/exporters regardless of turnover.

Once you submit all the required documents through our portal, we typically complete GST registration within 3 - 7 working days. The government may take additional time in some cases for verification.

Documents typically required include PAN of the business/owner, Aadhaar card, proof of business address (electricity bill, rent agreement), bank account details, photographs of the proprietor/partners/directors, and incorporation certificate (for companies/LLPs).

Late filing of GST returns attracts a late fee of Rs. 50 per day (Rs. 20 per day for NIL returns) and interest at 18% per annum on the tax liability. ComplyTax sends timely reminders to help you avoid penalties.

Yes. Our GST experts assist with GST audits, departmental queries, audit reconciliations, and assessments. We represent clients before GST authorities and help resolve notices effectively.

We provide bookkeeping and accounting, preparation of financial statements (P&L, Balance Sheet, Cash Flow), accounts payable and receivable management, payroll processing, MIS reporting, bank reconciliation, and year-end accounts preparation.

Yes, we work with popular accounting platforms including Tally, QuickBooks, Zoho Books, and other cloud-based solutions. We can work within your existing setup or recommend the most suitable platform for your business.

You can securely upload your financial documents, invoices, bank statements, and other records through your ComplyTax dashboard. You can also share access to your accounting software if you prefer a more integrated approach.

Yes, we offer end-to-end payroll processing services including salary computation, pay slip generation, PF/ESI compliance, TDS on salary (Form 24Q), and Form 16 issuance for your employees.

Absolutely. We have specially designed affordable accounting packages for startups, freelancers, and small businesses. Our flexible plans are tailored to match your volume of transactions and business requirements.

Our pricing depends on the type and complexity of service. We offer transparent, competitive pricing with no hidden charges. You can view detailed pricing for each service on www.complytax.in. We also offer bundled packages for clients needing multiple services.

We accept all major payment methods including credit/debit cards, UPI, net banking, and wallets. All transactions are processed through a secure payment gateway.

Yes, a GST-compliant invoice will be generated and sent to your registered email address upon successful payment. You can also access all your invoices from your account dashboard.

If a service has not been initiated, we offer a full refund upon request. Once work has commenced, refunds are considered on a case-by-case basis. Please refer to our Refund Policy on the website for detailed terms.

After placing your order, you will receive a confirmation email with instructions to upload the required documents. Our team will be assigned to your case and will reach out if any additional information is needed. You can monitor the status of your service from your dashboard at any time.

Timelines vary by service. ITR filing typically takes 1 - 3 working days after all documents are received. GST registration takes 3 - 7 working days. Accounting services are ongoing as per your plan. Specific turnaround times are mentioned on each service page.

Yes, we keep clients informed at every stage via email and SMS notifications. You can also log in to www.complytax.in to check real-time updates on your service status.

You can update or add documents at any time before your service is completed. Simply log in to your dashboard and upload the revised documents, or reach out to our support team for assistance.